CANCELLATION POLICY
We require 24 hours notice if you wish to cancel your appointment. If we arrive at your appointment, and you are unavailable, it is considered a "No Show" and you will be billed the full rate of the cost of the appointment.
APPOINTMENT TIMES
The very nature of being mobile and working with animals requires flexibility in appointment times. We believe that every fur baby should receive the time and attention needed to make the grooming experience the best for them. While we strive to arrive at the scheduled time, sometimes we will be ahead of schedule and sometimes we will be behind. We will communicate with you any necessary updates.
LIABILITY
We want your pet’s experience with us to be pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts.
Sometimes pre-existing condition, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, fear, behavioral issues, bone or joint sensitivity, heart condition, seizures, etc. can certainly have an impact on the grooming experience.
Matted coats and excessive undercoats cause a variety of health problems for your pet. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on their mats. The skin underneath can be raw and inflamed. Severely matted coats will most likely require a short clip.
There is a chance that your pet’s skin will become more irritated during the grooming process. He/She may be nicked or cut because it is necessary to work so closely to the skin to remove the coat. We are very careful, but the possibility of injury is there, and you need to be aware of this and give us permission to proceed.
See Spot Sparkle, LLC shall not be held liable for any medical problems that may be uncovered and/or may occur during the grooming process.